Call Center Training
in New York City Manhattan Long Island the Bronx Queens Syracuse Rochester Ithaca Albany Buffalo Yonkers Flushing
Schenectady Poughkeepsie Binghamton White Plains
Let us unlock the secrets of the best call centers in the US and
find out how to apply them in your organization. We teach your customer service call center personnel how to delight your customers with smiling voices and a truly helpful attitude. We are a customer service call center training company offering
solutions that improve the way your customer service group communicates with customers. Our goal is to delight your
customers with friendly people who interact with your customers in positive ways. We specialize in customer service call center training, supplying proven
communication skills, innovative ideas and proven techniques on customer service call centers that translate into higher revenue, lower customer
turnover and reduced stress on your customer service contact team. Our seminar delivers workable plans, strategies and success
secrets guaranteed to improve your operations and boost the efficiency of your call center.
Our customer
service call center sales training seminars provide you with real-world solutions to help you improve operational performance and achieve better business results. We are totally dedicated to
fostering your development as a call center professional. Our customer service call center training is used by world-class call centers like
American Airlines and other fortune 1000 companies. We are able to draw upon the best-practices, phone skills, communication skills and procedures
used by the largest companies in the US.
Call Center Training Manhattan Our call center customer service telephone training program is an intensive instructor-led program delivered at your location. It
provides all your call center, help desk and phone professionals with the best-practices and techniques used by world-class call centers. The ultimate
goal is to maximize your call center productivity and quality. During our onsite call center customer service sales training your people will learn how to:
Immediately build rapport and connect with customers Reduce repeat calls by getting it right the first time. Use professional call management procedures to handle every call
Use voice tone, pacing, vocal variety, diction, emphasis and active listening to build empathy Disarm unhappy complaining customers with delightful telephone etiquette
techniques Increase call productivity and quality Up-sell and cross-sell techniques for existing customers.
Customer recover techniques to turn dissatisfied customers into repeat buyers Manage stress, self image and attitude problems
Call Center Training Buffalo With our customer service call center training, your telephone professionals will learn the core phone skills and techniques to maintain world-class phone standards. Our customer service call center training empowers your service representatives to
up-sell and cross-sell to every customer and increase customer loyalty. We show them how to make up-selling and cross selling selling a natural part of every service process. In our customer service call
center sales training seminar, your agents and phone professionals will be taught the best-practices of phone skills used by today's world-class call centers and help desks companies, including:
Proper greeting, request to hold, and how best to transfer calls Vocal qualities like tone
of voice, articulation, pacing, mirroring, enunciation and conversational flow How to develop empathy and creative listening skills to build rapport and agreement Problem-solving techniques, a Socratic questioning approach, and solution
oriented conversation How to gain customers' acceptance of the agents suggestions How to politely say no to unjustified requests Negotiating ski9lls and solutions for difficult customers
How to resolve complaints and save accounts How to take responsibility and ownership of all customer requests How to overcome their natural aversion to selling How to conduct productive up-selling and
cross-selling
Call Center Training Ithaca We use state-of-the-art learning methods to deliver the customer service call
center training that will delight your customers. We use extensive roll play, interaction, skill drills and line practice to make learning fast, effective, and exciting.
We encourage video taping the customer service training so you can quickly train future hires using your own video library. We teach 100's of telephone techniques that are specifically related to
your products and services. We encourage team-building activities to make your customer service team more cohesive and company oriented. We provide useful soft tools
that will show you how to hire and coach customer-focused employees, monitor agent skill use and provide objective feedback, measure customer needs and satisfaction, build teams, reengineer phone processes, build internal customer focus. We suggest employee recognition programs that recognize
employees who are exceptional. . The result is employee motivation, empowerment, cooperation, team-work and internal customer focus. We offer the very best in leading edge,
high-quality services for call center management professionals. We help individuals and organizations understand the dynamics of today's customer contact environment to improve performance and
achieve superior business results.
Benefits of Attending Our Call Center Training Seminars
Our programs are delivered by the top trainers who know and understand call center problems..
We work within your working call center. No academic nonsense or theoretical
baloney.
Our call center training seminars build a common understanding
throughout your organization.We have first-hand knowledge of the
call center environment.We offer practical solutions that work in 2004.
We offer objective recommendations. We don't pull any punches or soft peddle our recommendations.
With our call center training seminars learning occurs in a stimulating atmosphere that is
both productive and fun.
How We Can Help Your Call Center Customer Service Performance.
If your call center is plagued with turnover, sour apples, attitude problems, inexperienced personnel
or undesirable complaints, our results oriented coaching program can diagnose the problems and prescribe a practical low cost remedy. Well provide you with
an accurate performance assessment, communicated in a constructive and results-oriented manner that agents, coaches and your entire organization will find useful.
It explains our SuperStars sales training seminar and much MORE.
Robert Taylor, Author Speaker, Electrifying Sales Trainer,
Business Consultant & Executive Coach. He graduated from Texas Christian University then studied Law at George Washington University Law School
He will shake your company UP
Finally, sales training taught by an incredibly successful salesman. He earned a generous 6-figure income that put him in the
top 1% income tax bracket from personal sales before
becoming a full time sales trainer in 1993. This training is personally taught by
Robert Joel Taylor, a polished sales pro who can transfer his
powerful sales skills to your sales people. He has helped 100's
of companies to dramaticallyincrease their sales--sometimes
doubling their sales !He has scores of video testimonials from clients who were thrilled by the results they achieved from his seminar--from Fortune 100
companies like American Airlines and the American Broadcasting Company, the American Broadcasting Network (ABC) network
to small companies of every kind. He is also the author of a best selling motivational book about how to achieve success. His earth shaking
"SuperStars" sales training seminar will electrify
your sales people and will dramaticallyincrease your
sales. It will pay for itself in the first week. Don't settle for some drone spouting worn out sales clichιs get the
Best Sales Trainer on the Planet! He will shake your company UP !
Request a free information package today. Call to speak to Robert Taylor personally
to see a Streaming Video presentation
